Terms of Service

Last updated: October 17, 2026

Welcome to Bond & Boon.

These Terms of Service ("Terms") govern your use of https://bondandboon.com (the "Site") and purchases made through our online store.

By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Our Store

Bond & Boon is an online retailer offering thoughtfully curated products for pets and the people who love them.

Our store is powered by Shopify, and certain products are fulfilled by independent suppliers and fulfillment partners.

2. Eligibility and Acceptable Use

You must be legally capable of entering into a binding agreement to place an order.

You agree to provide accurate information and not use the Site for unlawful, fraudulent, or unauthorized purposes.

You may not interfere with the Site's security, functionality, or other users' access.

3. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, dimensions, colors, prices, and availability.

Actual colors and appearances may vary based on your screen or manufacturing differences.

Products and availability may change without notice. We reserve the right to discontinue products or limit quantities, subject to applicable law.

4. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes and shipping charges are calculated and presented during checkout.

We reserve the right to correct pricing or product-information errors. If an error affects an order, we may contact you to confirm how you wish to proceed or cancel and refund the affected order, as permitted by law.

Payment must be successfully authorized before an order is fulfilled.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase.

We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, payment problems, or material listing errors.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Shipping and Delivery

Products may ship directly from independent fulfillment partners.

Shipping rates, available delivery methods, and estimated delivery times are provided during checkout or through subsequent order communications.

Multiple items may arrive separately.

Please review our Shipping Policy for additional details.

7. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Returns & Refunds Policy, subject to applicable consumer protection laws.

Our standard return request window is 30 days after delivery, subject to the eligibility requirements and exceptions described in that policy.

8. Pet Product Safety

Always select products appropriate for your pet's size, age, condition, and behavior.

Follow manufacturer instructions, supervise use when appropriate, and regularly inspect products for wear or damage.

No toy, leash, bed, or accessory is suitable for every animal or situation. Discontinue use if a product becomes damaged or presents a safety concern.

Product information on the Site is not a substitute for professional veterinary advice.

9. Intellectual Property

The Bond & Boon name, original website content, branding, graphics, and other materials are protected by applicable intellectual property laws.

Third-party product names, trademarks, and images remain the property of their respective owners.

You may use the Site for personal, lawful shopping purposes but may not reproduce or commercially exploit protected materials without appropriate permission.

10. Third-Party Services

Our Site may use services provided by Shopify, payment processors, fulfillment partners, shipping carriers, and other third parties.

Certain third-party services may be governed by additional terms and privacy policies.

We are not responsible for third-party websites that we do not control.

11. Disclaimers

We aim to provide accurate information and a reliable shopping experience.

To the extent permitted by applicable law, the Site and its informational content are provided without warranties beyond those expressly stated or required by law.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by law, Bond & Boon will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site.

Nothing in these Terms limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.

13. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information.

14. Changes to These Terms

We may revise these Terms periodically. Updated Terms will be posted on this page with a new effective date.

Changes will apply prospectively unless otherwise permitted by applicable law.

15. Governing Law

These Terms are governed by applicable United States law and the laws of the state in which the store's operating business is legally established, without overriding mandatory consumer protections that apply in your jurisdiction.

16. Contact Information

Bond & Boon
Website: https://bondandboon.com
General inquiries: hello@bondandboon.com
Order assistance: orders@bondandboon.com
Returns: returns@bondandboon.com
Privacy: privacy@bondandboon.com