Refund policy
Returns & Refunds Policy
Last updated: October 17, 2026
We want every purchase from Bond & Boon to bring a little more comfort, joy, and connection to your life.
If something isn't quite right, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To begin a return, email returns@bondandboon.com with your order number, the item you wish to return, and the reason for your request.
Please wait for return authorization and shipping instructions before sending your item back. Unauthorized returns may not be accepted.
Return Eligibility
To qualify for a standard return, products generally must be:
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Unused and in their original condition.
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Returned with original packaging, tags, and included accessories, where applicable.
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Accompanied by proof of purchase.
Certain products may have additional hygiene, safety, or supplier-specific restrictions. Any applicable exceptions will be disclosed where required by law.
Return Shipping
Bond & Boon provides free return shipping for approved, eligible returns requested within 30 days of delivery.
Once your return is approved, we'll provide a prepaid return shipping label and instructions.
Please do not send products back without first receiving return authorization and instructions.
There are no restocking fees for eligible returns.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact returns@bondandboon.com as soon as possible.
Include your order number and photographs of the item and packaging, if available.
We'll review the issue and work toward an appropriate resolution, which may include a replacement, refund, or other remedy.
Refunds
Once your return is received and reviewed, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process the credit.
Original shipping charges are generally nonrefundable for discretionary returns, unless required by law or the return results from our error.
Exchanges
If you need a different size, color, or variation, contact us first. Direct exchanges depend on supplier availability.
When an exchange isn't available, we may recommend returning the eligible item and placing a new order.
Cancellations
Contact orders@bondandboon.com promptly if you need to cancel an order. We will attempt to accommodate your request, but cancellation cannot be guaranteed after fulfillment begins.
Contact Us
This policy does not limit any statutory rights or remedies available to consumers under applicable law.